CallSophiaThe phone rings while you are with a patient
In a dental practice, the people who could answer the phone are usually chairside. The dentist has hands in a mouth. The assistant is holding the suction. The front desk is checking someone in.
A new patient who calls and gets no answer rarely leaves a voicemail. They call the next practice. One missed call can be a whole course of treatment you never see.
What dental calls look like
Most dental calls are routine. People want a check-up, a cleaning, or a time to move an appointment. They ask about opening hours, prices and whether you take new patients.
Some calls are urgent, like a broken tooth or pain. Those need a human fast. Sophia can tell you about them in the email summary right after the call, so you can call back the same hour instead of the next morning.
How Sophia books a dental appointment
Sophia answers the call, asks what the patient needs, and checks your real calendar. She offers open slots, books the one the patient picks, and confirms it before hanging up.
The Pro plan adds full booking with staff, calendar and reminders, so a patient who asks for a specific dentist or hygienist goes into the right slots. The Multi plan adds per-staff calendars and multiple locations, which fits a practice with several chairs or more than one site.
She answers from what you tell her about your treatments, prices and policies. If a caller asks something outside that, she says so and flags it for you.
After hours, lunch breaks and busy mornings
Many patients call in the evening or before work, when your practice is closed. Sophia answers around the clock, so those calls become bookings instead of voicemails.
She also takes several calls at once. Monday morning no longer sends callers to a busy signal. Dutch and English come on every plan. Arabic is on Pro and above, which helps practices serving multilingual neighborhoods.
Patients can also reach Sophia on WhatsApp and Instagram, and book through an online widget. All of that is included on every plan.
What it costs compared to a front desk
A full-time receptionist in the Netherlands costs roughly 2,500 to 3,500 euros a month once you add employer taxes, holiday pay and pension. That person also takes holidays and sick days, and cannot answer at night.
CallSophia plans are Solo at $149 a month, Pro at $299 and Multi at $599. Solo includes 500 voice minutes, about 140 calls. Pro includes 1,000 minutes, about 285 calls, and your own phone number so Sophia answers the line itself. Setup is a one-time $199, or free on annual billing, and covers building Sophia around your practice. Extra minutes run on prepaid credit at $0.25 per minute.
To hear Sophia set up for your practice, start at onboarding, or see the current offer.